This Privacy Policy explains how Petal Palette handles personal data in connection with its florist workshop services, including wedding bouquets and event decoration. It applies to inquiries, consultations, quotations, bookings, delivery, setup, and related communications.
We may collect contact details, event information, design preferences, order history, payment-related records, delivery or setup instructions, and communications sent through our website, phone, or consultation process. Where needed for large wedding projects, we may also process venue access details and scheduling information.
We receive personal data from forms, phone calls, consultation appointments, messages, and other direct interactions with Petal Palette. We may also generate records from order handling, quotation preparation, deposit confirmation, delivery coordination, and on-site setup activities.
Our site may use essential cookies for security and page functionality, session cookies to maintain form progress, and preference cookies to remember basic settings. We may also use limited analytics cookies to understand site performance and improve usability.
You may manage cookies through your browser controls and, where available, any on-site preference tools. Disabling some cookies may affect basic site functions, form handling, or session continuity.
Subject to legal limits, you may ask about the personal data we hold, request correction of inaccurate information, object to certain processing, or request deletion where retention is no longer required. We may need to verify your identity before acting on a request.
To make a privacy request, provide enough information for us to identify the relevant record and describe the action you want us to take. We may ask for additional details before responding, especially where the request concerns an active booking or a record we must keep.
Personal data is retained for the period needed to manage inquiries, complete orders, maintain business records, resolve disputes, and meet legal or tax obligations. When data is no longer required, we delete it or de-identify it in a reasonable manner.
The updated version will apply from the date it is posted unless a different effective date is stated. For material changes, we may provide a notice through the website or another reasonable channel.
We use personal data to respond to inquiries, schedule consultations, prepare quotes, confirm deposits and dates, coordinate design details, arrange studio pickup or venue delivery, manage on-site setup, process payments, maintain records, and handle service-related communications. We also use limited data to operate and secure our website and to comply with legal obligations.
We may share personal data with payment processors, delivery or logistics providers, website and communications service providers, and other operational partners involved in fulfilling an inquiry or order. These parties are expected to use the information only for the services they provide to us and to protect it appropriately.
We may share personal data with government agencies, courts, or other authorities if disclosure is required by law, a lawful order, or a valid regulatory process. We may also disclose information when necessary to establish, exercise, or defend legal claims.
